WARRANTY POLICY

We're proud of our products, and as such we offer a warranty. If you ever experience an issue with one of our products, please visit our Contact Page.

We'll do our best to solve the problem as soon as possible.

 

IKAMPER ROOF TOP TENT WARRANTY

• 2 Year Warranty

For 2 years from the date of purchase, iKamper will repair or replace (at our option) defective parts at no cost to the customer.

• Extended 3 Year Warranty

For 5 years from the date of purchase, iKamper will repair or replace (at our option) defective parts at a minimum cost (production cost). Shipping is covered by the customer.

Our warranty does not cover all issues, such as the ones below:

• UV damage: ultra-violet damage to fabric. The gel coat on the Skycamp shell is covered by a 1-year warranty from the date of purchase.
• To prevent oxidation/fading on Gloss Black and White Hard Shells, use Premium Marine Wax. Wax the shell 3-4 times per year, and this will protect the FRP. This product is specifically adapted for FRP and gel coat surfaces.
• Normal wear and tear, cosmetic blemishes occurring as a result of use (vinyl window discoloration, scratches/dents on the roof top tent top, etc).
• Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
• Aesthetic changes that do not affect the general operation of the roof top tent

This warranty applies only to customers who purchased directly from iKamper or an authorized dealer and does not cover second-hand purchases.

For more details on the warranty policy and the terms and conditions of purchase, please click HERE.

 

AIOKS & ROOF TOP TENT ACCESSORIES WARRANTY

• 1 Year Warranty

For 1 year from the date of purchase, iKamper will repair or replace (at our option) defective parts at no cost to the customer.

Our warranty does not cover all issues, such as the ones below:

• Ultra-violet (UV) damage to fabric or paint.
• Normal wear and tear, or cosmetic blemishes occurring as a result of use
• Damage caused by the customer (misuse, accident, abuse, storm damage, etc.)
• Aesthetic changes that do not affect the general operation of the Skycamp

This warranty applies only to customers who purchased directly from iKamper Australia or an authorised dealer and does not cover second-hand purchases.